Ugly

Saturday night's cardmember event is the craziest storewide i had ever done in the whole of my working experience in the retail line. The horrible long queues. The never ending need to serve all customers. The messy counters and departments. It's just like an aftermath of a war. It's very tiring and I could see that most staff were drained at the end of the day at 12 midnight.

A simple promotion like this really made me see the ugly side of people. I do not want to mention the greed for free gifts here as what i meant by ugly. It's common. I hope to put this across to all shoppers out there that, do put yourselves in the shoes of a salesperson. It is not easy. Selling is a profession and all people in this line need a basic form of respect. I often conduct briefing for staff and i often come across things like, "CUSTOMERS ARE KING". But i always hate to brief on that. If this is said like that, what are sales people? To me CUSTOMERS ARE PRIVILEDGE and not THEY ARE ALWAYS RIGHT.

There are times when salesperson cannot do anything but to follow the rules and regulations of the company. Even when a salesperson make a mistake, do give them a chance because they are all trying their best to provide the best service to customers, especially at massive sales event. Do not use abusive words on them. You are hurting them. When you decide to lodge a complaint. Think about the poor sales person. Is is really his/her fault? How will he/she be punished? Sometimes its really unfair to them. Instead of causing one to lose a job or pay cut. Why not give him/her a chance to improve and learn from their mistakes. If it is the deserved punishment for the salesperson of course no one will stop you.

I had seen many, handled many complains yesterday. It's ugly. The unbearable complains and horrible actions of people. If the queue is too long then why queue? I would rather forgo the chance to get the savings if i am unable to spend the time to wait in the queue. Why tell us that you have to queue for 2 hrs for an item when you can choose not to wait? I do not understand. Since you choose to queue then why complain? You can always feedback. Not complain. Not raising your voice and threatening to complain about the staff. Be mindful of your words and tone. Why 1 person queue and 3 person pay? And it is 3 different payments!! Can't one pay first and settle the bill among yourself later? Your selfishness has caused the poor cashier to be reprimanded and blamed by customers queuing behind. Spare a thought for others.

At times i really feel like telling the complaining person, " WHY NOT YOU DO OUR JOB?" Please spare a thought for the person whom you had just told off or you intend to lodge your complain.

What i saw last night was ugly. Very ugly!