Ugly

Saturday night's cardmember event is the craziest storewide i had ever done in the whole of my working experience in the retail line. The horrible long queues. The never ending need to serve all customers. The messy counters and departments. It's just like an aftermath of a war. It's very tiring and I could see that most staff were drained at the end of the day at 12 midnight.

A simple promotion like this really made me see the ugly side of people. I do not want to mention the greed for free gifts here as what i meant by ugly. It's common. I hope to put this across to all shoppers out there that, do put yourselves in the shoes of a salesperson. It is not easy. Selling is a profession and all people in this line need a basic form of respect. I often conduct briefing for staff and i often come across things like, "CUSTOMERS ARE KING". But i always hate to brief on that. If this is said like that, what are sales people? To me CUSTOMERS ARE PRIVILEDGE and not THEY ARE ALWAYS RIGHT.

There are times when salesperson cannot do anything but to follow the rules and regulations of the company. Even when a salesperson make a mistake, do give them a chance because they are all trying their best to provide the best service to customers, especially at massive sales event. Do not use abusive words on them. You are hurting them. When you decide to lodge a complaint. Think about the poor sales person. Is is really his/her fault? How will he/she be punished? Sometimes its really unfair to them. Instead of causing one to lose a job or pay cut. Why not give him/her a chance to improve and learn from their mistakes. If it is the deserved punishment for the salesperson of course no one will stop you.

I had seen many, handled many complains yesterday. It's ugly. The unbearable complains and horrible actions of people. If the queue is too long then why queue? I would rather forgo the chance to get the savings if i am unable to spend the time to wait in the queue. Why tell us that you have to queue for 2 hrs for an item when you can choose not to wait? I do not understand. Since you choose to queue then why complain? You can always feedback. Not complain. Not raising your voice and threatening to complain about the staff. Be mindful of your words and tone. Why 1 person queue and 3 person pay? And it is 3 different payments!! Can't one pay first and settle the bill among yourself later? Your selfishness has caused the poor cashier to be reprimanded and blamed by customers queuing behind. Spare a thought for others.

At times i really feel like telling the complaining person, " WHY NOT YOU DO OUR JOB?" Please spare a thought for the person whom you had just told off or you intend to lodge your complain.

What i saw last night was ugly. Very ugly!

Suppressing & Suffocating

It's suppressing and suffocating most of the time.

I just wanna progress, move on and excel in all that i do.

But i can't help to feel that i am just an extra.

For most decisions i made are being put off.

What am i?

This is not what i want.

I just want to earn that little recognition for the hard work i put in.

Can i?

I am starting to feel the pressure.

Tired at times.

=(

Past or Future?

Past cannot be changed.

Future can be created.

=)

A sense of Deja Vu

2.5 years ago, at the same island, with the same people whom i went with today, the same oath, i embarked on my 2 years of tough military journey. Today, i sent my brother. We exchanged roles this time round.

For the beginning, my mind was full of memories on my enlistment day. The familiar programme. The unwillingness to say goodbye to my love ones. I can see his very "sian" face. I knew how he felt. All for the fact i had been through this. I know he is upset but he put up a strong front. That was also me 2.5 years ago.

When its time to say goodbye, i finally woke up from my memories. I am here today as a family of the enlistee. I start to worry for his safety, whether he is able to cope with the military life. If he is able to eat and sleep well. A sudden sense of unwillingness to see him go. How i hope he would not have to go through this harsh 2 years.

Given the fact that there are commanders there who will take care of him, for his safety and well being. This is a journey where boys become man. He is my only brother and how can i not worry. I am human after all.

Time will fly. 2 weeks to his anticipated first book out. 2 years to complete his National Service. It will be over before you know it.

Passed FTT

~ PARTY !!!!!!!!!!!!! ~

PASSED FTT!!!!

=)